Help Centre

Frequently Asked Questions to Address Your Questions and Concerns

Login Issues

Help! I forgot my password.

If you have forgotten your login, click Forgot Password on your site login page (top right of this screen) and we will send a password reset link to your email inbox.

You can then reset your password by clicking the link in the email!

How do I log into my account?

Log into your account through the site login page.

I see an incorrect password message.

Reset your password and/or ensure you are using the correct email address (the one used to create your account).

Where can I find the (course, coaching membership etc) that I paid for?

You can find the products you purchased in your library. Access it here: https://www.edrecoverycircle.com/library

Subscription

How do I pause/reactivate my subscription?

Please contact the site admin or support team for assistance with pausing your subscription.
You can do this using the form at the bottom of this page.

How do I cancel my subscription?

Please contact the site admin or support team for assistance with pausing your subscription. You can do this using the form at the bottom of this page.

What happens if I stop paying for my subscription offer?

When a subscription payment has failed and surpassed the four retry attempts, the offer you have purchased will automatically be revoked and you will lose access to your Product(s).

How can I update my Account Information?

You can update your account information including email preferences, contact information, billing information, Tax ID, and password by following the steps below:

Log into your Account, then click on your Avatar in the top right corner of the page.
Select Settings from the dropdown. From there, you can edit your Contact Information, Profile Settings, Social Profile and/or Password.

Billing

How do I update my credit card on file?

After logging in, click on the Customer Avatar in the top right corner of the page.
Then, select Settings from the dropdown.
Click Billing Info in the top right corner of the page.
Click Update next to the currently listed credit card.
Complete the prompt to enter the updated card information.
Then, click Update Card to apply and keep the changes.

How to Update Your Billing Information

To update the credit card you have on file, you log into your account.

After logging in, click on the Customer Avatar in the top right corner of the page.
Then, select Settings from the dropdown.
Click Billing Info in the top right corner of the page.
Click Update next to the currently listed credit card.
Complete the prompt to enter the updated card information.
Then, click Update Card to apply and save the change.

How do I see how much I am being billed?

To see how much you are being billed, start by logging into your account.

After logging in, click on the Customer Avatar in the top right corner of the page.
Then, select Settings from the dropdown.
Next, select the Purchase History tab.

How do I view my purchase history?

To see your purchase history, start by logging into your account.

After logging in, click on the Customer Avatar in the top right corner of the page.
Then, select Settings from the dropdown.
Next, select the Purchase History tab.

General Support

How do I change my avatar?

To change your avatar, start by logging into your account.

After logging in, click on the Customer Avatar in the top right corner of the page.
Then, select Settings from the dropdown.
On the Contact & settings tab, access your avatar via the Profile Settings section of the page.

How do I change my social settings?

To change your social settings, start by logging into your account.

After logging in, click on the Customer Avatar in the top right corner of the page.
Then, select Settings from the dropdown.
On the Contact & settings tab, access your social settings via the Social Profile section of the page.
There, you can update your Bio and social media links.

Contact Us

Can't find the answer to your question? Please complete the form below.
We'll respond to your inquiry within 48 hours.